Return Policy
Fur&Wear Srl is proud to offer high quality products under the SuisseNavy brand. Our return policy is designed to ensure complete customer satisfaction.
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Conditions for Return
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Return Deadline: Returns must be requested within 7 days from the date of purchase.
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Product Condition: Products must be returned in the same condition in which they were received: unused, unwashed, with all original labels attached and in the original packaging.
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Proof of Purchase: A valid proof of purchase is required to process the return.
Return Procedure
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Return Request: Contact our customer service department via email at suissenavy@suissenavy.it
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Return Authorization: Once your request is approved, you will receive a return authorization and detailed instructions on how to proceed.
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Shipping the Return: Carefully package the product to be returned, including the return authorization inside the package. Ship the package to the address indicated in the instructions received. We recommend using a traceable shipping method to ensure delivery.
Refund
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Processing Time: Returns will be processed within a maximum of 14 business days after receipt of the returned product.
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Refund Method: Refunds will be made using the same payment method used for the original purchase. Credit times may vary based on the payment service provider's policy.
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Shipping Charges: Original shipping charges are non-refundable. Return shipping charges are the responsibility of the customer unless otherwise noted.
Non-Returnable Products.
For hygiene and safety reasons, we do not accept returns of:
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Intimate products
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Personalized items
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Products on sale or promotion (unless factory defect)
Defective or Wrong Products
In the event of a defective or erroneous product, please contact our customer service immediately. Fur&Wear Srl will cover the return shipping costs and send a replacement product at no additional cost.
Contact
For further information or assistance, our customer service department is available:
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Email: suissenavy@suissenavy.it
Thank you for choosing SuisseNavy. Your satisfaction is our priority.