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Return Policy

Fur&Wear Srl is proud to offer high quality products under the SuisseNavy brand. Our return policy is designed to ensure complete customer satisfaction.

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Conditions for Return

  1. Return Deadline: Returns must be requested within 7 days from the date of purchase.

  2. Product Condition: Products must be returned in the same condition in which they were received: unused, unwashed, with all original labels attached and in the original packaging.

  3. Proof of Purchase: A valid proof of purchase is required to process the return.

 

Return Procedure

  1. Return Request: Contact our customer service department via email at suissenavy@suissenavy.it 

  2. Return Authorization: Once your request is approved, you will receive a return authorization and detailed instructions on how to proceed.

  3. Shipping the Return: Carefully package the product to be returned, including the return authorization inside the package. Ship the package to the address indicated in the instructions received. We recommend using a traceable shipping method to ensure delivery.

 

Refund

  1. Processing Time: Returns will be processed within a maximum of 14 business days after receipt of the returned product.

  2. Refund Method: Refunds will be made using the same payment method used for the original purchase. Credit times may vary based on the payment service provider's policy.

  3. Shipping Charges: Original shipping charges are non-refundable. Return shipping charges are the responsibility of the customer unless otherwise noted.

 

Non-Returnable Products.

For hygiene and safety reasons, we do not accept returns of:

  • Intimate products

  • Personalized items

  • Products on sale or promotion (unless factory defect)

 

Defective or Wrong Products
In the event of a defective or erroneous product, please contact our customer service immediately. Fur&Wear Srl will cover the return shipping costs and send a replacement product at no additional cost.

 

Contact
For further information or assistance, our customer service department is available:

 

Thank you for choosing SuisseNavy. Your satisfaction is our priority.

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